If tracking is not available yet, it will become available once your order has been fulfilled at our warehouse. Most orders are fulfilled within one to five business days, except during holidays. Once your order has been fulfilled, you will receive an email with your tracking information.

we are unable to offer refunds, returns, or exchanges. All sales are final. please note, that XoticKicks reserves the right to refuse all returns, reshipments, and refunds. In the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. Customers must include photos of the issue and a screenshot of their order confirmation email. To start this process please visit our contact us.

Unfortunately, we are not able to cancel an order once it has been placed.

Please visit our contact page within 48 hours of receiving your order, so that we can take care of this for you. Please provide your order number with your inquiry.

If you are invited or interested in pre-order an XoticKicks product, or a “pre-order” button appears on a product page on XoticKicks.com, this means that you have the opportunity to order the product before its official release date, and it will be shipped to you once XoticKicks has the item in stock. XoticKicks has developed this option to allow loyal customers the opportunity to reserve special products ahead of their official release, and to better meet demand for certain products.

All shoe sizes are true to size! Some shoes might come in only women's size but make sure you find a women's size that is equal to men's size.